Learning ITIL 4 – summary, examples, questions, answers
What is ITIL 4? ITIL has been a proper name since version 4. However, ITIL used to stand for Information Technology Infrastructure Library. ITIL 4 is largely based on ITIL 3, whereby ITIL 3 is still valid. In February 2019 ITIL 4 appeared, which is a concept for best practice – i.e. a recommendation. However, … Read more